At Bus.com, we’re building the future of group travel.

We’re disrupting a $6B charter bus industry by shifting it online and allowing event organizers to move large groups to their destinations with ease. In 3 years we have run thousands of trips for hundreds of thousands of people, including professional sports teams, major tech companies, international music festivals, and everyone in between.

We're an early-stage startup with tons of heart -- here, you'll have an opportunity to make a big impact on a great team with an exciting product that is growing extremely fast.

About the Role:

At Bus.com, we run a high volume of trips everyday but for our customers, it’s once in a lifetime experience. That’s why we work hard to deliver world class customer service, 24/7.

You’ll be helping event organizer and riders use our platform, answer any question and make suggestions on trip feasibility, pricing, availability, policies, etc. You’ll be on the front line for emergencies. You will process client issues & complaints. You will find creative ways to satisfy and impress customers through every interaction.

If you’re someone who takes genuine pride and joy in helping others as well as the drive to lead and succeed in a fast-paced, dynamic environment, we want to hear from you! No two days are the same for our Customer Service team, and approaching problems with the flexibility to think and adapt on your feet while keeping a long-term, customer-centric strategy in mind will be crucial to your success.

The day-to-day:

  • Answer all inbound inquiries about trips & services via multiple platforms phone, email and chat with a personal touch
  • Calmly and efficiently work through logistical challenges with clients, suppliers and internal staff
  • Think on your feet to troubleshoot concerns and devise creative solutions
  • Ensure that customer support KPIs are consistently documented and met
  • Understand and address the needs of customers, while maintaining tight collaboration with other departments to establish and improve our processes
  • Be the voice of users within the company.

What we’re looking for:

  • Ability to remain level-headed and professional in a fast-paced, dynamic environment
  • Excellent attention to detail, organizational and creative problem solving skills
  • Think and act diplomatically and address ambiguous situations with well thought-out decisions
  • Excellent written and oral communication in English (French is an asset)

Nice-to-haves:

  • 1-2 years experience in a Customer Service or client-facing support role
  • Experience with Google Suite, Intercom, Salesforce, Pardot
  • Interest in knowledge management and customer service
  • Experience in a startup environment

Schedule available:

We are looking for full-time and part-time candidate willing to cover flexible hours (day, evening and night shifts during the week and over the weekend)